Thankfully, our DM is a really nice lady. We did very well, with only 1-2 areas that “need improvement.” It didn’t hurt that our customer survey scores are really high this month (highest in the district in fact), along with with our “metrics,” the numbers that keep track of things like how often we fill brand over generics as well as our sales numbers, etc.

She quizzed me on things like, “How do you stage a bag?” and “What do you do when a patient comes to the counter?” Thankfully, I passed with flying colors.

Also thankfully (and some might say mercifully), today was a relatively slow day, so we weren’t trying to complete the assessment and a ton of scripts at the same time.

P.S.: In case you’re wondering, my leg is doing a lot better. The brace is off, and I can even walk up and down stairs (very carefully). I still have to be careful how I walk; sometimes I find myself wobbling about on my left leg, hoping I don’t twist it too far in the wrong direction. I have an appointment next week with an orthopedist, but I might end up canceling it if my knee’s recovery continues as it has.

He didn’t seem to care that our sales are up more than 100% over last year and our customer service survey score was 4.0. I hate when some uppity-up tells you that you need to raise your numbers, when he doesn’t even know what those numbers mean.

Uppity-Up: Hey, you need to get these numbers up!

Underling: Do you even know what these numbers mean?

Uppity-Up: No, but get them up anyway.

Oh well, I did get one bit of good news today; according to a patient (whose son works for Sanofi-Aventis) Ambien is going to go generic on April 18th. (Speaking of Ambien, I’ve had two prescriptions this week where the doctor wrote for a year’s worth of Ambien, which can only be filled for 6 months because it’s a controlled substance; go figure.)