Today, we had our yearly pharmacy “assessment,” where the district pharmacy manager comes in to make sure we’re following “best practices.” (i.e., what some schmuck at HQ thinks makes a pharmacy run more smoothly.)
Thankfully, our DM is a really nice lady. We did very well, with only 1-2 areas that “need improvement.” It didn’t hurt that our customer survey scores are really high this month (highest in the district in fact), along with with our “metrics,” the numbers that keep track of things like how often we fill brand over generics as well as our sales numbers, etc.
She quizzed me on things like, “How do you stage a bag?” and “What do you do when a patient comes to the counter?” Thankfully, I passed with flying colors.
Also thankfully (and some might say mercifully), today was a relatively slow day, so we weren’t trying to complete the assessment and a ton of scripts at the same time.
P.S.: In case you’re wondering, my leg is doing a lot better. The brace is off, and I can even walk up and down stairs (very carefully). I still have to be careful how I walk; sometimes I find myself wobbling about on my left leg, hoping I don’t twist it too far in the wrong direction. I have an appointment next week with an orthopedist, but I might end up canceling it if my knee’s recovery continues as it has.
