So it looks like I blogged too soon about not having any drama. Nothing major, but I keep telling myself I need to blog some more, so here goes:

Yesterday, a guy asked us to transfer his Viagra from another store (within our company). When I transferred the prescription, it came up with an interaction with his Imdur 60mg. For those of my followers who aren’t in pharmacy, Imdur is a NITRATE (you know, those drugs that have such a bad interaction with Viagra they warrant both an onscreen and verbal warning from the narrator in the commercial.)

So needless to say, the pharmacist didn’t want to fill it without verification from both doctors that it was ok. (Though, in her words, “What can the doctor say that will make me feel comfortable enough to fill it?”)

When the patient came back to pick up, the pharmacist went out front to talk to him and say she wasn’t comfortable filling the prescription, and he lit into her. I thought at one point I might have to call security, but he didn’t get violent, just mad. “Can’t you see I’ve been getting both drugs for two years!?”

He was kind of trying to steamroll her, so I went out to try to explain things in a different way. (“Do you really want your prescription filled by a pharmacist who isn’t comfortable filling it?”), but he just stormed away. We were both a little shaken by the situation, but felt good knowing we at least tried to keep somebody from dropping dead.

Then, today, another patient came in with a transfer from another company. He paid out of pocket the last time he came to our store (which was the first time, too), so we didn’t have his insurance on file. When I went to ring him out, I said, “That’ll be $10.99.” All of a sudden, he got very mad. “I have insurance! I don’t pay anything for my prescriptions!”

I went to the computer, and saw that he had paid out of pocket for the last medication he got. When I questioned him on it, he said, “That isn’t covered by my insurance, so I didn’t give you the card.”

My retort: “So, how can I bill your insurance if you never gave me your card?”

His response: “…”

I’m good, but I’m not that good.