We had a visit from the district manager today. Well, the store did, not the pharmacy, but he came to the pharmacy anyway. He asked about our “pharmacy operations” score (we actually call it the pharmacy scorecard.) He said we need to get our generic efficiency up. (That’s the percent of prescriptions we fill for brand when there’s generic available, which we only do unless we’re specifically told to.)

He didn’t seem to care that our sales are up more than 100% over last year and our customer service survey score was 4.0. I hate when some uppity-up tells you that you need to raise your numbers, when he doesn’t even know what those numbers mean.

Uppity-Up: Hey, you need to get these numbers up!

Underling: Do you even know what these numbers mean?

Uppity-Up: No, but get them up anyway.

Oh well, I did get one bit of good news today; according to a patient (whose son works for Sanofi-Aventis) Ambien is going to go generic on April 18th. (Speaking of Ambien, I’ve had two prescriptions this week where the doctor wrote for a year’s worth of Ambien, which can only be filled for 6 months because it’s a controlled substance; go figure.)